Privacy Policy

1. Who we are

Melbourne Move Pro Pty Ltd is a professional business and consulting services company based in Melbourne, Victoria. Our registered contact for all privacy matters is ceo@melbournemovepro.online.

2. The kinds of personal information we collect

Depending on the nature of your enquiry or engagement, we may collect:

• Your name, business name and position;
• Your email address and other contact details you choose to provide;
• Information about your business, objectives and requirements relevant to a consulting engagement;
• Billing and payment information where you engage our services;
• Records of correspondence between you and us;
• Website analytics data such as pages visited, time of visit and browser type, collected on a de-identified or aggregated basis.

We do not collect sensitive information (such as health, racial or religious information) unless it is reasonably necessary for our functions and you have consented, or the collection is otherwise permitted by law.

3. How we collect personal information (APP 1 & APP 3)

Where reasonable and practicable, we collect personal information directly from you, for example when you complete a form on this website, send us an email, request a quote or engage us for services. We may also collect information from publicly available sources, your nominated representatives, or third parties you authorise, where it is unreasonable or impracticable to collect it directly from you.

We only collect personal information where it is reasonably necessary for one or more of our functions or activities, and we collect it only by lawful and fair means.

4. Why we collect, hold, use and disclose personal information (APP 5 & APP 6)

We collect, hold, use and disclose personal information so that we can:

• Respond to enquiries and provide quotes;
• Deliver professional business and consulting services to our clients;
• Manage client relationships, contracts, invoicing and accounts;
• Improve our services and website experience;
• Comply with our legal, regulatory and taxation obligations;
• Taking reasonable steps to de-identify or destroy personal information we no longer need (subject to legal retention requirements).

5. Anonymity and pseudonymity (APP 2)

Where lawful and practicable, you have the option of dealing with us anonymously or using a pseudonym, for example when browsing our website. However, we generally need your name and contact details to provide quotes, deliver consulting services or respond to specific requests.

6. Direct marketing (APP 7)

We may use your contact details to send you information about our services that we believe may be relevant to you. Every marketing communication will include a simple way to opt out, and you may opt out at any time by emailing ceo@melbournemovepro.online. We do not sell or rent your personal information to other organisations. We will not use or disclose sensitive information for direct marketing without your consent.

7. Cross-border disclosure (APP 8)

We prefer to keep personal information in Australia. If we use cloud hosting or software providers whose servers are located outside Australia, we take reasonable steps to ensure those providers are subject to legally binding obligations to handle personal information consistently with the APPs.

8. Cookies and analytics

Our website may use cookies and similar technologies to understand how visitors use the site and to improve performance. Most browsers allow you to refuse cookies or delete them through your browser settings. Rejecting cookies may affect some functionality of the website but will not prevent you from contacting us directly by email.

9. Access to and correction of your personal information (APP 12 & APP 13)

You may request access to the personal information we hold about you, and ask us to correct it if it is inaccurate, out of date, incomplete, irrelevant or misleading. To make a request, email ceo@melbournemovepro.online. We will respond within a reasonable period, verify your identity before releasing information, and there is generally no charge for a request or for correcting information. If we refuse access or correction, we will provide written reasons and information about how you may complain.

10. Security of personal information (APP 11)

We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure. These steps include access controls, secure storage practices and limiting personal information to those team members and service providers who need it. When personal information is no longer required, and we are not required to retain it by law, we take reasonable steps to destroy or de-identify it.

11. Complaints and enquiries

If you believe we have breached the Australian Privacy Principles or mishandled your personal information, please contact us first so we can investigate and respond:

Privacy Contact: Melbourne Move Pro Pty Ltd
Email: ceo@melbournemovepro.online
ABN: 88 703 636 631

We will acknowledge your complaint promptly and aim to provide a substantive response within 30 days. If you are not satisfied with our response, you may escalate your complaint to the Office of the Australian Information Commissioner (OAIC) via www.oaic.gov.au.

12. Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The current version will always be published on this page, together with the date of the most recent update.